Question 1

Is Concentrix a good company to work for as a Customer Service Agent?

Accepted Answer

Customer Service Agent professionals working at Concentrix have rated their employer with 3.9 out of 5 stars in 606 Glassdoor reviews. This is an average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Agent Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Agent interview questions at Concentrix.

Question 2

Does Concentrix pay Customer Service Agent employees well?

Accepted Answer

Customer Service Agent professionals rate their compensation and benefits at Concentrix with 3.5 out of 5 stars based on 606 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Agent salaries and benefits at Concentrix.

Question 3

How happy are Customer Service Agent professionals working at Concentrix?

Accepted Answer

76% of Customer Service Agent employees at Concentrix would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service Agent professionals have also rated Concentrix with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at Concentrix?

Accepted Answer

Customer Service Representative (5489), Team Leader (1849), Agente De Atendimento (1630), Customer Service Advisor (1435), Customer Service Representative (CSR) (1284), Advisor (962), Customer Service Agent (748), Customer Service (642), Technical Support Engineer (637), Technical Support (622), Operations Manager (587), Content Moderator (551), Assistant Manager (537), Customer Advisor (431), Sales Advisor (405)

Question 5

What are the pros of working at Concentrix according to real employee reviews?

Accepted Answer

"it is good for work from home" ((in 1257 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1150 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1116 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 908 reviews)); "Good environment and security services is good" ((in 852 reviews))

Question 6

What are the cons of working at Concentrix according to real employee reviews?

Accepted Answer

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2943 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2053 reviews)); "Low pay and quite stressful" ((in 1211 reviews)); "Extended working hours" ((in 335 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 316 reviews))

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Great environment and training, but salary could improve

nice place

High pay overshadowed by poor environment and micromanagement

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