Is Concentrix a good company to work for as a Customer Service?

Customer Service professionals working at Concentrix have rated their employer with 3.6 out of 5 stars in 523 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Concentrix .

Does Concentrix pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Concentrix with 3.3 out of 5 stars based on 523 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at Concentrix .

How happy are Customer Service professionals working at Concentrix?

74% of Customer Service employees at Concentrix would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Customer Service professionals have also rated Concentrix with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5489) , Team Leader (1849) , Agente De Atendimento (1630) , Customer Service Advisor (1435) , Customer Service Representative (CSR) (1284) , Advisor (962) , Customer Service Agent (748) , Customer Service (642) , Technical Support Engineer (637) , Technical Support (622) , Operations Manager (587) , Content Moderator (551) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

"it is good for work from home" ((in 1257 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1150 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1116 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 908 reviews)); "Good environment and security services is good" ((in 852 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2943 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2053 reviews)); "Low pay and quite stressful" ((in 1211 reviews)); "Extended working hours" ((in 335 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 316 reviews))

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Concentrix

Concentrix Customer Service reviews

3.6

74% would recommend to a friend

(523 total reviews)

Chris Caldwell

86% approve of CEO

62% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.5

Career opportunities

3.4

Senior management

3.3

Work/Life balance

3.3

Compensation and benefits

Customer Service employees have rated Concentrix with 3.6 out of 5 stars, based on 523 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Tecnologia da informação industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

523 reviews

2.0

Jun 10, 2026

Not recommended.

Customer service

Recommend

Business Outlook

Pros

Above average pay and workplace quality

Cons

Underappreciated, overstressed, negative work environment, and terrible management that doesn't know what they're doing.

4.0

Jun 6, 2026

Supportive learning environment but high workload during peaks

Customer service

Recommend

Business Outlook

Pros

Good learning environment for customer service professionals. Exposure to handling calls, emails, and chat support. Improves communication, problem-solving, and multitasking skills. Opportunity to work with global clients and customer-focused processes. Supportive team environment and structured training programs.

Cons

High workload during peak business periods. Performance targets and KPIs can be demanding. Rotational shifts may affect work-life balance. Dealing with frustrated customers can sometimes be stressful.

5.0

Jun 3, 2026

Good environment in a nice workplace

Customer service

Recommend

Business Outlook

Pros

Good environment, Nice place to work

Cons

Didn't see anything as such

Viewing 1 - 3 of 523 Reviews

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Jobs at Concentrix

ESPECIALISTA DE ATENDIMENTO AO CLIENTE | REDE SOCIAL | FORTALEZA

Fortaleza, Ceará

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ESPECIALISTA DE ATENDIMENTO AO CLIENTE | REDE SOCIAL | BARRA FUNDA

São Paulo, São Paulo

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ESPECIALISTA EM ATENDIMENTO AO CLIENTE | SUPORTE TÉCNICO | FORTALEZA

Atendimento ao Cliente - Customer Service - Fortaleza - Português

Fortaleza, Ceará

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ATENDIMENTO EM SUPORTE AO CLIENTE | VAGA INCLUSIVA PCD - BARRA FUNDA

São Paulo, São Paulo

View job

Concentrix reviews FAQs

Concentrix reviews Concentrix Customer Service reviews

Concentrix

Concentrix Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not recommended.

Supportive learning environment but high workload during peaks

Good environment in a nice workplace

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