DHL reviews

3.8

72% would recommend to a friend

(3,341 total reviews)
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Dr. Tobias Meyer

83% approve of CEO

63% positive business outlook

DHL has an employee rating of 3.8 out of 5 stars, based on 3,341 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte e logística industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Oct 27, 2025

micromanage

Recommend
Business Outlook

Pros

-Good colleague, senior, and supervisor. Very helpful. -Working environment was very was excellent. - Atmosphere within team was supportive and positive.

Cons

- upper management was horrible in decision making. - reducing agent flexibility every month with strict regulation in the name of 'manipulation'. - involving HR in daily processing. - incompetence HR to follow employee act especially regarding overtime and in-lieu leaves. - agent has to take care of many things, volume, quality, line efficiency, quality framework, multi line, even meal break time was decided by management. - ironically, HR and upper management seem to be working together to create a very uncomfortable environment for agents, the complete opposite of their goals of building a great place to work. - the management tends to micromanage (itrack) and look for small mistakes rather than trusting agent to perform.

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DHL Response
7mo
Dear colleague, Thanks for sharing your experience. We are glad to read that you had a supportive team and a positive working atmosphere. That’s something we really value. We are truly sorry to learn about the challenges you faced with upper management and HR. It’s concerning to read about the micromanagement and strict regulations that made your experience uncomfortable. We want to foster an environment where our agents feel trusted and empowered to perform their best work. Your feedback about decision-making and HR processes is crucial, and we take it seriously. While it’s disappointing to read that past feedback hasn’t led to meaningful changes, we appreciate your honesty. We are committed to improving and creating a better workplace for everyone, and your insights will help us in that journey. Thank you again for your input. We wish you all the best in your future endeavors! Take care, Your DHL Team
1.0
May 29, 2025
Recommend
Business Outlook

Pros

Training is sufficient Some career development paths

Cons

Poor management Very stringent policies

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DHL Response
1y
Hello, Thank you for taking the time to share your feedback about your experience at DHL. We truly appreciate your insights, as they are invaluable in helping us understand the areas where we can improve. We’re glad to hear that you found the training sufficient and recognized the potential for career development. These aspects are important to us, and we strive to provide our employees with the tools they need to succeed and grow. However, we are genuinely sorry to learn about your concerns regarding management and policies. Your experience matters, and we understand how impactful effective leadership can be on your overall job satisfaction. We are committed to fostering a supportive environment and will take your feedback into consideration as we continue to enhance our management practices. Thank you once again for your feedback, and we wish you all the best in your future endeavors. Warm regards to Nottingham, Your DHL Team
1.0
Mar 17, 2025

Bad culture

Recommend
Business Outlook

Pros

They’ll give just anyone a job if your truly desperate

Cons

Senior management abuses employees and it gets unchecked

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DHL Response
1y
Hello, Thank you very much for taking the time to provide us with your feedback. It's a pity that your rating isn't positive. Our goal is that you feel respected and valued by us and that we are an employer of choice for you, in good times and in difficult times, which was not the case at your site in Columbus. The way you have been treated influences how you manage your emotions. Management must be encouraged to reduce negative feelings within the organization. That is a concern to us and something we will investigate. We recommend that, in the future, you discuss with your HR colleagues the topics that you believe can be optimized to contribute to a better working environment and your well-being. Topics must be discussed before optimization can begin. We wish you much success and satisfaction in your next job. But most of all, thank you for all your efforts and patience. Your DHL Team.
Viewing 58 - 60 of 3,341 Reviews

Glassdoor has 6,445 DHL reviews submitted anonymously by DHL employees. Read employee reviews and ratings on Glassdoor to decide if DHL is right for you.