1.0
Dec 9, 2025
High Pressure, Low Support — Not the Experience I Hoped For
Current employee
Recommend
Business Outlook
Pros
My manager and his manager genuinely put the team first. They care, they listen, and they try to support us as much as they can
Cons
Extremely intense workload from the very beginning. By week 3, you’re already handling a large volume of customers with very little ramp-up time. Many customers are angry or frustrated, which makes the day-to-day work draining. Processes are unclear or constantly changing, and it often feels like you’re expected to figure things out on your own. There’s not enough support when dealing with complex issues, which adds to the stress and confusion.
