Definity reviews about "upper management"

very poor treatment of staff, treated like robots. Staff losing theirs jobs, yet upper management is expecting staff to work like robots.

1. Toxic IT upper management 2. Favoritism - not giving opportunities to right people who knows the subject 3. Blind leading the blind scenario

Very high workloads Negative responses to questions and suggestions made by staff Old systems and software Higher focus on the bottom line/profit than their customers or employees Insufficient training Promotions are based on availability and budget, not skill.

Overall benefits could be an area of improvement

The executives don't actually care about what's going on in the offices. They show up for annual meetings and that's it. No rewards for good workers, and they ignore poor performance by other workers just so they can keep numbers steady. Head office and executives continue to enjoy and celebrate holidays while their front line people (claims staff) are treated like assembly line workers with no rewards. -The only rewards the top performers get is more work that they cant trust the poor performers to do. But the poor performers continue to be paid the same. -Team leaders are not on the same page as each other or the same page as upper management. Things are not communicated down to staff. -Team leaders are not equipped with mental health training when their staff is clearly struggling. As long as we are producing numbers, they are happy, regardless of if we are struggling mentally. -No flexibility in hours or options to work from home. -No room to move up unless you have family working in head office or elsewhere in the company.

TOXIC Culture in claims, parent company touts amazing culture but when it comes down to actually delivering it is pathetic. Leaderships asks people to bring up issues but does nothing to address these issues and then punishes you for not being happy with the working environment. If you don’t agree with management do NOT voice that. “Ask Me Anything” meetings are absolutely not that! “Open door policy” also does not mean that, never ever speak to upper management about any negative issues, at best you will be ignored and not responded to, at worst you will be written up and accused of being unprofessional. So much pressure to answer in a positive light on the engagement surveys, low team engagement means low bonus and negligible pay increase. Salary used to be competitive but is now stagnant and falling far behind positions at other companies. Leaders say they want equity in the department but then put everyone’s goals exactly the same. WHY is close to a third of the department on stress/medical leave?? There is pressure from management to not take leave when needed as a result. Leaders will not go to bat for their employees, just shrug their shoulders and say “thats how it is”. No opportunity for advancement but you are still expected to have these big stretch career goals, even if you ARE happy with the position you are in. Remote employees are completely left out of department meetings with upper management, and any sort of celebration, or special event. Forced time in office despite clear increased productivity with WFH.

-extremely micromanaged -a toxic call centre environment where you are watched and tracked every minute of the day. Even if you are a minute late or a minute or two over your lunch break they will run reports on you and will talk to you about it. If you are not at your desk at any time, you have to track the reason, ( printing, washroom break etc. )This creates so much negativity and stress on everyone. -They are basically telling people indirectly if they don't like the changes the company is brining about, that they should go elsewhere -Any idea to improve employee happiness and the work environment is shut town -Horrible upper management that will not listen to employee feedback and there is no transparency -They ruined a good company where people used to work hard, were happy , engaged and gave their best. Now half of the people are so miserable that they are doing their bare minimum -I have seen several people in tears at their desks and several others quit or go on stress leave in last few months -Has become difficult to move around internally... I know several people who have been trying for a long time and can not get anywhere....I am assuming there are so many unhappy people that everyone is trying to get out and go to a different department I would not recommend anyone leave a good company or a good job to work here. Maybe if you are desperate for a job or will only stay here temporary while you get your CIPs and some experience (which is what a lot of people plan on doing anyway. Once they get their CIPs they plan on leaving the company)

Technology was lacking Communication from Upper management to Front Line employees was not always clear The company wants more from employees and not willing to compensate them accordingly.