Discover reviews

4.0

68% would recommend to a friend

(5,178 total reviews)
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Michael Shepherd

65% approve of CEO

46% positive business outlook

Discover has an employee rating of 4.0 out of 5 stars, based on 5,178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Financeiro industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Nov 10, 2023
Recommend
Business Outlook

Pros

It is a typical big company in terms of pay, benefits, work/life balance. The material rewards are decent. The people doing real work on real teams are very smart and a pleasure to work with. Folks in Product, Finance and other areas fundamental to a credit card company generally exude excellence, even if there isn't a lot for them to do.

Cons

The company spends much of its time protecting itself from the smallest risk and making itself look good instead of doing substantive work. This is probably characteristic of a banking institution, but was unrewarding as a manager in the product space. The work was less interesting and valuable than I have found in any other company or industry working in the product or strategy realms. Most frustrating were the constant, pointless corporate communications on social issues, some of which featured director-level and above leaders on made-up teams making horrific grammatical errors, while those of us who were doing real work had layers and layers of scrutiny on every word and number. Too many contrived roles doing contrived work for big salaries.

2.0
Jul 11, 2023
Recommend
Business Outlook

Pros

Inclusive and diverse. Good starting pay for customer service. Metrics are easy to meet as long as you do what you’re supposed to. Most customers love Discover, there are some angry and downright awful customers, but most are pleasant.

Cons

I worked over six years for Discover and I’ll admit I was one of their employees that told people to apply. However they let me go after severe medical issues and a few days weren’t covered through FMLA pushed me over their attendance rule. This after being one of their top reps on the floor for years, never having attendance issues before, being very open about what was going on, and working Fridays and Saturday on my team alone, and nothing was done about this for a couple years, even though I was promised again and again they would fix the issue. 2-3 years ago, being fired over medical issues would have never happened. Management would fight for their employees if they had good reason. HR took this out of their hands and made it black and white with no exceptions. The beginning of this year was one of the scariest and most life changing times of my life and it really felt like no one there actually cared. I loved this company, but I suppose that’s just part of the bottom line of things. In the last few years there has been a constant change of upper management in customer service. I watched a person who was brought into HR multiple times for sexual harassment on 3rd shift, being sent and promoted to a coaching position on the day shift, because they were so desperate for mid management employees. They also promoted multiple “newbies” for the same reason. Discover supposedly had one of the best years they ever had in 2022, yet found any reason to lay off long time employees, while hiring lower paid employees in droves. Terrible communication between departments. Absolutely the worst training when they starting remotely. I’ve never seen employees come out of training basically knowing nothing in all the years I worked there. Even if you give your all, dedicate your entire career to them, meet your stats, and rave about them to everyone, you aren’t really “part of the discover family” you’re just a number like any other large company.

3.0
Mar 10, 2023

Great people....

Recommend
Business Outlook

Pros

It's cliche to say however the people I have had the pleasure of working with for 13 years are truly amazing. I have made lifelong connections and friendships.

Cons

Compared to competitors, the base salary is way under yet we are told it is comparable. We are a virtual bank who has recently sold off our regional office space yet have a mandate for HQ employees to return to the office 3x per week. This was a pre-covid policy that has not evolved 3 years later when we've had record years and high employee engagement. It is highly disappointing in this current environment. I have always appreciated the flexibility here and up until recently it's been amazing.

Viewing 91 - 93 of 5,178 Reviews

Glassdoor has 5,588 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.