Dunkin' reviews

3.3

43% would recommend to a friend

(13,486 total reviews)

Paul Brown

51% approve of CEO

36% positive business outlook

Dunkin' has an employee rating of 3.3 out of 5 stars, based on 13,486 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dunkin' employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
2.0
Feb 8, 2018

Team Member

Recommend
Business Outlook

Pros

Fast-paced environment (during morning shifts), easy to get hired, simple tasks/easy to learn, easy to get a raise, scheduling was flexible in terms of days of the week

Cons

Excruciating early morning hours, hard to be scheduled for shifts outside of morning/weekend rush, very monotonous, multi-tasking sometimes stressful, taking orders via headset & simultaneously operating drive-thru window especially challenging for people with ADHD, simple work became incredibly difficult when understaffed, was OFTEN understaffed, not allowed to keep tips, dehumanized/mistreated by customers at drive-thru window on the daily, incredibly boring if business is slow, debased to janitorial work if it isn't busy, poor management

3.0
Feb 8, 2018

shift leader

Anonymous employee
Recommend
Business Outlook

Pros

free food, free coffee, fast paced,

Cons

poor training , poor management, early hours

1.0
Feb 3, 2018

Poor Management

Anonymous employee
Recommend
Business Outlook

Pros

Nice Customers that always smiled.

Cons

Treated poorly by management. I was lied to and decieved to on the job. In my short stay I’ve seen over a dozen people quit. Nothing ever gets fixed when it is broken and the managers wanted me out on time which was 30 minutes after we closed even though we have customers constantly coming in. And when I explained to them that the trash can wheels were broken making it hard to take trash out. They never even tried to fix the problem. They even had us sell customers donuts that had gnats on them.

Viewing 181 - 183 of 13,486 Reviews

Glassdoor has 14,055 Dunkin' reviews submitted anonymously by Dunkin' employees. Read employee reviews and ratings on Glassdoor to decide if Dunkin' is right for you.