Dunkin' reviews

3.3

43% would recommend to a friend

(13,490 total reviews)

Paul Brown

51% approve of CEO

36% positive business outlook

Dunkin' has an employee rating of 3.3 out of 5 stars, based on 13,490 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dunkin' employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
3.0
Apr 21, 2016
Recommend
Business Outlook

Pros

Serving coffee and donuts isn't as bad as working in say, McDonald's or Burger King. Also there is a strong culture of focusing on the guests.

Cons

Upper management frequently changing, it depends on the franchisee whether things are running as smoothly as they should be, Dunkin' corporate sometimes enacts policies that don't translate well in stores. No benefits whatsoever even for salaried managers!!!

1.0
Apr 21, 2016
Recommend
Business Outlook

Pros

You get free coffee, and donuts while you are working. You also get 10% discount when you are off the clock, and a 50% discount on food items when you are on the clock.

Cons

You get no break or lunch even if you are over 8hours. They dont recognize work injuries, you absolutely cant call off for any reason. There is so much drama between coworkers its crazy. They also have heavy drugs at my location.

2.0
Mar 28, 2016

Sucks

Anonymous employee
Recommend
Business Outlook

Pros

Free food, good co-workers, free coffee, Pay isn't that bad, meet nice people, you get to relax after the rush.

Cons

Okay. Unless you don't like sleeping then working here will kill you. Nothing like waking up at 3:30 to be in at 4 to get off at 1:30. Even worse once you start working DUNKIN owns you. Everything you plan will be planned around your times in. They take advantage of kids meaning all the teens have to be in 4-6 while the older adults get 7-8. Also nothing like the rush. It's constantly busy. It never ever ends and heaven forbid you don't have someone's favorite donut. Oh and the sandwich (God awful btw) are such a pain. Nothing like a family of 6 coming in drive thru getting 3 big and toasted me, 2 bagels with cream cheese , 8 orders of hash browns, 3 iced lattes , 1 maccichato, and a Boston Kreme, the best part being DUNKIN expects you to be able to make all that in under 2 minutes and 30 seconds. It's ridiculous. Worst job ever I swear you don't wanna work here. I've had several anxiety attacks because of the amount of stress this job puts on you in only 18 and I barely get 4 hours of sleep because you close then expected to be back at 4.

Viewing 226 - 228 of 13,490 Reviews

Glassdoor has 14,060 Dunkin' reviews submitted anonymously by Dunkin' employees. Read employee reviews and ratings on Glassdoor to decide if Dunkin' is right for you.