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      Atento

      Engaged Employer

      Atento reviews

      Disorganized Chaos - FEMA Customer Service Representative Atento Employee Review

      1.0
      Oct 30, 2022
      Fema customer service representative
      Recommend
      Business Outlook

      Pros

      19.60 an hour is the pay

      Cons

      Disorganized . No one knows what’s going on. Told I’d have 4 days training instead got 6 hours. Then Misinformed about scheduling and hours 4 times. No way to clock in or check hours no way to directly contact hr. Plenty more issues

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      5.0
      Sep 24, 2025
      Disaster relief agent
      Recommend
      Business Outlook

      Pros

      The job is gratifying; we truly help people in their time of need. The work description is completely accurate.

      Cons

      Nothing to be honest, i have been with Atento for more than 6 months and from recruiting to production everything has been phenomenal.

      2.0
      Jun 4, 2026
      Customer service representative
      Recommend
      Business Outlook

      Pros

      -Extensive training program -People who work here are helpful

      Cons

      -At the whims of the project client -Hardly any updates from the project -No raises

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