Confused Company - Account Manager Cengage Employee Review

2.0
Nov 2, 2014
Recommend
Business Outlook

Pros

Good work-life balance. Some incredibly talented people. High quality products and wonderful customers - libraries and librarians.

Cons

Frightening insecurity. Never know if your job will be there tomorrow. Everyone believes the company will likely be sold, in order for investors to get their money out. Constant upheaval and changes of direction and policies. Weak lower and middle management. It's who you know, not what you know. Outdated customer management tools and internal communications systems. If the company is sold, none of this will likely improve soon.

Explore other reviews about Cengage

5.0
Mar 28, 2026
Recommend
Business Outlook

Pros

Total rewards, time off, great people and culture

Cons

Lots of changes and uncertainty at times

3.0
Jun 4, 2026
Recommend
Business Outlook

Pros

Company has some interesting approaches to the market and in the past they seemed value employees. There are some good employees there and there was, in the past, visionary leadership, but the people with the vision and leadership skills left the company a few years ago.

Cons

The company actively de-values employees. They had a project they called "Project Horizon" where they told all employees they needed to cut costs, so the company was going to have multiple layoffs over 3-5 years - but nobody was allowed to know when, where, or why - - just one day large swaths of people would be gone. That hung over everyone's heads - for years, and is indicative of how Cengage values employees - it doesn't. Everything is about trying to secure new funding and prepare for an IPO, so they stopped investing significantly in the products about 3 years ago and that's about when they stopped acting like they cared about employee wellness as well.

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