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      Cengage

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      Innovative work and Fantastic people - Senior User Experience Researcher Cengage Employee Review

      2.0
      Mar 8, 2023
      Senior user experience researcher
      Recommend
      Business Outlook

      Pros

      Colleagues are passionate about the work and the mission. People are warm, encouraging, collaborative and genuine. The work itself is innovative and collaborative. People are opened to new ideas.

      Cons

      There is a lack of alignment among teams. Sales is incentivized to give the customer what they ask for. Engineering just wants to get it done. It's a challenging environment for user experience.

      avatar
      Cengage Response
      3y
      Thank for you taking the time to leave a review. It is great to hear that you were surrounded by collaborative colleagues who are passionate about our mission to serve millions of learners globally. It is also encouraging to hear that you found your work to be innovative. Regarding alignment of priorities, this is one of the drivers for establishing Cengage Academic and continues to be a huge focus of the leadership team. We recognize that there is still room to improve and I appreciate your feedback as we progress. Thank you for your more than 9 years of service, I wish you the best in your future endeavors. Best, Morgan Wolbe, Executive Vice President and Co-General Manager, Cengage Academic

      Explore other reviews about Cengage

      5.0
      Mar 28, 2026
      Content specialist
      Recommend
      Business Outlook

      Pros

      Total rewards, time off, great people and culture

      Cons

      Lots of changes and uncertainty at times

      3.0
      Jun 4, 2026
      Director of marketing
      Recommend
      Business Outlook

      Pros

      Company has some interesting approaches to the market and in the past they seemed value employees. There are some good employees there and there was, in the past, visionary leadership, but the people with the vision and leadership skills left the company a few years ago.

      Cons

      The company actively de-values employees. They had a project they called "Project Horizon" where they told all employees they needed to cut costs, so the company was going to have multiple layoffs over 3-5 years - but nobody was allowed to know when, where, or why - - just one day large swaths of people would be gone. That hung over everyone's heads - for years, and is indicative of how Cengage values employees - it doesn't. Everything is about trying to secure new funding and prepare for an IPO, so they stopped investing significantly in the products about 3 years ago and that's about when they stopped acting like they cared about employee wellness as well.

      13
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