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      Cengage

      Engaged Employer

      Cengage reviews

      Great until blindside layoff - Technical Support Cengage Employee Review

      3.0
      Nov 1, 2023
      Technical support
      Recommend
      Business Outlook

      Pros

      - Great work-life balance - Paid holidays and wellness week at end of year

      Cons

      - Lots/too much of Red Tape to get problems through to higher ups and solutions approved - Low career ceiling - Was told they were 'downsizing my team' after working for them for 8 years and after having my last child, before Christmas. All this after very successful past few years of growth/sales for the company.

      avatar
      Cengage Response
      2y
      Thank you for reviewing your work experience. I am pleased to hear that you were able to achieve a healthy work-life balance while working here and that you enjoyed our benefits, including the wellness week off at the end of the year. Regarding layoffs, the education industry is one of constant change, yet our strategy of delivering affordable high-quality materials to students remains the same. As we evaluate our approaches, that sometimes results in difficult decisions about colleagues and teams. That said, these decisions are not taken lightly; we value every employee and the contributions they have made. Thank you for your more than 8 years of service, I wish you the best in your next endeavors. Best, Michael Hansen, CEO

      Explore other reviews about Cengage

      3.0
      Jun 4, 2026
      Director of marketing
      Recommend
      Business Outlook

      Pros

      Company has some interesting approaches to the market and in the past they seemed value employees. There are some good employees there and there was, in the past, visionary leadership, but the people with the vision and leadership skills left the company a few years ago.

      Cons

      The company actively de-values employees. They had a project they called "Project Horizon" where they told all employees they needed to cut costs, so the company was going to have multiple layoffs over 3-5 years - but nobody was allowed to know when, where, or why - - just one day large swaths of people would be gone. That hung over everyone's heads - for years, and is indicative of how Cengage values employees - it doesn't. Everything is about trying to secure new funding and prepare for an IPO, so they stopped investing significantly in the products about 3 years ago and that's about when they stopped acting like they cared about employee wellness as well.

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