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      Cengage

      Engaged Employer

      Cengage reviews

      Was good at one point - Customer Service Representative (CSR) Cengage Employee Review

      1.0
      Mar 15, 2024
      Customer service representative (csr)
      Recommend
      Business Outlook

      Pros

      Used to have great days off

      Cons

      The pay is okay, I’ve had better, the work load is horrible, the culture has gone hill drastically. The pro’s used to be that the company gave mental health days and an actual doable work load, yet they took the mental health days away, and the work load has drastically increased. They no longer actually train on new systems but rather throw us in the fire and say “deal with it” and in my opinion silence those of us who have comments about it. Now with talk of a layoff, it just keeps getting worse.

      avatar
      Cengage Response
      2y
      Thank you for taking the time to leave a review. I am sorry to hear that you are overwhelmed with your workload. I strongly encourage you to discuss your concerns with your manager to determine the best path for your career. Regarding wellness days off, we introduced these days during the pandemic, and have adjusted as we see best fit as we enter our the new normal in our ways of working. We continue to offer employees 5 wellness days each year. Employee wellbeing continues to be a top priority and I appreciate your feedback as we continue to evolve. Best, Michael Hansen, CEO

      Explore other reviews about Cengage

      3.0
      Jun 4, 2026
      Director of marketing
      Recommend
      Business Outlook

      Pros

      Company has some interesting approaches to the market and in the past they seemed value employees. There are some good employees there and there was, in the past, visionary leadership, but the people with the vision and leadership skills left the company a few years ago.

      Cons

      The company actively de-values employees. They had a project they called "Project Horizon" where they told all employees they needed to cut costs, so the company was going to have multiple layoffs over 3-5 years - but nobody was allowed to know when, where, or why - - just one day large swaths of people would be gone. That hung over everyone's heads - for years, and is indicative of how Cengage values employees - it doesn't. Everything is about trying to secure new funding and prepare for an IPO, so they stopped investing significantly in the products about 3 years ago and that's about when they stopped acting like they cared about employee wellness as well.

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