1.0
Nov 11, 2015
Anonymous employee
Current employee, more than 8 years
Farmington Hills, MI
Recommend
Business Outlook
Pros
Lots of good products, but not in the last year or two. Serious effort by some employees to do the right thing by customers.
Cons
Parent company (called Cengage Learning) is wobbly. Constant changes in strategy make it impossible to follow the leader. Talk is always about revenue and why it is slipping. Nothing else seems to matter, ever. No effort to understand customer needs better, in spite of lip service. Product program has fallen apart. Leadership = non-existent. Atmosphere is tainted by panic and by reaction. Budget cuts (which happen frequently, and without notice) mean cut-backs on product quality. Feels like a company that is only pretending...and hopes to be bought out before the ceiling falls in.