Never-ending layoffs/offshoring, profit more important than people - Anonymous employee Cengage Employee Review

2.0
May 5, 2024
Anonymous employee
Recommend
Business Outlook

Pros

Great people, interesting work, good work/life balance

Cons

The layoffs are endless, The most recent of which occurred after Cengage accepted money from a private equity firm with a "ruthless" reputation. I understand that layoffs are necessary when a company is not doing well financially, but we're currently doing great as a company and layoffs still occur. Recently, many production/editorial jobs were sent to India where labor is cheap. People, with decades of experience at Cengage, were fired, and the decision to do so was called an "efficiency" by upper management. Shipping jobs to an office halfway around the world is the exact opposite of efficient. To make matters worse, the CEO is constantly talking about our "values" and our "credo" and how much he cares about the "employee experience." You can't offshore jobs one minute and then get on some sort of moral high horse the next. And don't tell me that everyone else is doing it, so we should to. That's not an excuse. Cengage wants so badly for the world to think it's a great company, so it can attract talented people, talent that will only be disposed of at a later date. So, yes, take a job at Cengage, as long as you realize you could be laid off at any moment.

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Cengage Response
2y
Thank you for taking the time to leave a review. I am pleased to hear that you enjoy your colleagues, work and have found a healthy work-life balance. Regarding layoffs, as we evolve our strategy to meet the needs of the education market, we routinely evaluate our approaches to ensure we are able to meet the moment; that sometimes results in difficult decisions about colleagues and teams. Further, we are a global for-profit company and as such, we want to compete and innovate for the benefit of our customers. That innovation includes regularly monitoring how we can run our operations in the most efficient way. This is not contrary but in fact completely aligned with our credo and ethos. If we decide to relocate operations to our colleagues in India, this always done with an eye towards improving quality and lowering cost. I appreciate your feedback as we continue to improve. Best, Michael Hansen, CEO

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3.0
Jun 4, 2026
Recommend
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Pros

Company has some interesting approaches to the market and in the past they seemed value employees. There are some good employees there and there was, in the past, visionary leadership, but the people with the vision and leadership skills left the company a few years ago.

Cons

The company actively de-values employees. They had a project they called "Project Horizon" where they told all employees they needed to cut costs, so the company was going to have multiple layoffs over 3-5 years - but nobody was allowed to know when, where, or why - - just one day large swaths of people would be gone. That hung over everyone's heads - for years, and is indicative of how Cengage values employees - it doesn't. Everything is about trying to secure new funding and prepare for an IPO, so they stopped investing significantly in the products about 3 years ago and that's about when they stopped acting like they cared about employee wellness as well.

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