Be Wary of Cengage at the Moment - Account Executive Cengage Employee Review

2.0
Jul 1, 2025
Recommend
Business Outlook

Pros

At this point, there are none, unless you are an executive. At one time, however, I loved this company and its culture of comradery and a true concern for learners and educators.

Cons

Worker morale is at an all-time low, pay is low for EdTech industry jobs, and layoffs are always hanging over teams in all departments. Carrer growth is based on favoritism, and if you have been pigeonholed into a role, good luck with advancement. Teams have no idea how to implement the new systems that have been thrown together, with fingers crossed that things work. Customer service is embarrassing, in regard to wait times and professionalism once customers reach someone (blame low pay and cuts for this). Bonus structure is not transparent, and I question the integrity of the finance team who seem to try to make sales prove they earned the bonus. They will try their hardest not to pay a deserving rep. Management becomes sales' enemy when it comes to payout time. Company seems to not care about quality sales hires, but rather on Ken and Barbie looks at super-low pay for green sales reps. Sales VP is old school field rep who has something to prove and will make a lot of changes in the near future.

Explore other reviews about Cengage

5.0
Mar 28, 2026
Recommend
Business Outlook

Pros

Total rewards, time off, great people and culture

Cons

Lots of changes and uncertainty at times

3.0
Jun 4, 2026
Recommend
Business Outlook

Pros

Company has some interesting approaches to the market and in the past they seemed value employees. There are some good employees there and there was, in the past, visionary leadership, but the people with the vision and leadership skills left the company a few years ago.

Cons

The company actively de-values employees. They had a project they called "Project Horizon" where they told all employees they needed to cut costs, so the company was going to have multiple layoffs over 3-5 years - but nobody was allowed to know when, where, or why - - just one day large swaths of people would be gone. That hung over everyone's heads - for years, and is indicative of how Cengage values employees - it doesn't. Everything is about trying to secure new funding and prepare for an IPO, so they stopped investing significantly in the products about 3 years ago and that's about when they stopped acting like they cared about employee wellness as well.

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