Pros
I've worked in previous call centres, door to door work, retail and the catering industry and I've hated all my other previous jobs more than this one and it can be an enjoyable place to work for the most part. It's not the worst company I've ever worked for and you could definitely work for a worse call centre, I think people forget that this IS a call centre, they are all very fast paced environments and all call centres expect you to work hard and hit high targets, if you can't do that, don't apply to work in one because you will obviously hate it after a month or so. - Friendly coworkers (for the most part) - Opportunity to work hours that suit your needs - Slightly above minimum wage - In the city centre of Belfast unlike alot of other call centres, easy to locate offices and cheaper than having to travel far to get to work if you do live in Belfast - Opportunity for promotion if you're willing to prove yourself - No payroll issues - Choice of weekly or monthly pay
Cons
- Lack of communication about changes - HR are practically non existent, hard to get a hold of in emergencies and can take weeks/months to get back to you - VERY target focused, expect an interview on why you're not meeting it, even if its not something you can control (long call notes, system issues etc) - Some favouritism exists with some managers - Very hard to be taken seriously when it comes to complaints or suggestions - No bonus scheme and next to no benefits on some contracts - Upper management don't seem to really care about their employees - Staff rooms and toilets are disgusting (but this is due to some staff not cleaning up after themselves and being disgusting, not managements fault, there are regular cleaners in place, staff need to learn to clean up after themselves and be more hygienic and in some extreme cases stop acting like farm animals) - Air con/heating issues, sweat box in the summer, freezing in the winter - Holidays are never available, favouritism applies when requesting dates off, not first come first served as it should be