High expectations set, never meet - Technical Support Advisor Concentrix Employee Review

1.0
Feb 9, 2017
Recommend
Business Outlook

Pros

People you meet there. Job itself is easy enough. Located in the heart of the city.

Cons

Terrible pay. Pushed hard for "customer satisfaction" to the point of stressfulness. Inner politics rampant beyond belief. Favoritism. Promised growth in the company. Near unattainable insentives. Impossible KPIs. The list could go on.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 22, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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