Mandatory Overtime or Mandatory Go Home, no in between - Agent Concentrix Employee Review

1.0
Apr 16, 2021
Recommend
Business Outlook

Pros

Pay is fair and good

Cons

Mandatory Overtime (No choice, you are having forced overtime without a choice of not coming in extra. Talking 12 hour days for months on end) 30 Minute lunches. They regularly reduce your lunch from 1 hr to 30 minutes, even when working 12 hr shifts. Mandatory Time Off- If you choose not to "voluntarily" sign up for Overtime, they try and send you home? What kind of genius strategy is that? If you dont wanna work 60 hour weeks, we will send you home? Well wouldn't that just make the OT needed to cover worse? Yes, but don't tell these geniuses that. Uncaring when it comes to health- If you have an emergency and have to miss to go to, lets say the ER, or to the hospital in general. Well, get ready to be raked over the coals by leadership.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 22, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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