Concentrix - Anonymous Concentrix Employee Review

2.0
Jul 31, 2014
Recommend
Business Outlook

Pros

It is a call center job. Benefits were alright.

Cons

The company doesn't value it's employees. It will often hire people in bunches and then lay them off when not needed anymore. The pay was alright. It is a call center that values the numbers not the quality of the call. You say the script but it mainly boils down to getting off the phone as quickly as possible. Quality of service is not really a concern. When I was laid off they brought a room of about 10 people in to notify them and had security clear out the desks, which felt like a violation to me.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 10, 2026
Recommend
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

See reviews by: Helpful|Rating|Date|All