Company Review - Customer Service Representative Concentrix Employee Review

1.0
May 14, 2015
Recommend
Business Outlook

Pros

I'm just so happy I got out of this company.

Cons

-First is Salary,is not competitive as what other companies are offering nowadays considering the type of account they're handling. They will tell you it is depending on your annual performance , then you give them a good score (1 or 2+) then you'll get an increase of roughly around Php600. -Second, forced OT. You're almost done with your shift then suddenly an update with your schedule will pop up and boooom! A 30mins ot will be plotted. After the 30mins ot, you still have to stay and be forced to attend team huddle even if you're totally drained. - Third, politics politics politics... it's all over the company. if they don't like you personally, then you'll be stuck down there even if you give them outstanding performance It won't mean a thing. What 'they' want is a 'yes boss' employee who just say 'yes' to all their demands. Even if it's too imposible to attain -Fourth, going against the Labor code. I have had a colleague who got terminated without having proper investigation. Was never even given an opportunity to be on a hearing to defend themselves. -This is not a people company.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 22, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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