Chaos and Politics not business or client. - Anonymous employee Concentrix Employee Review

2.0
May 19, 2015
Anonymous employee
Recommend
Business Outlook

Pros

In general the local management team is great. But there is only so much they can do. Both in the area of help or pay.

Cons

Chaos. On almost every level. The acquisition of IBM division and the reaction of the people involved led to brain drain. Lack of education or classes. There is only so many classes you can take and they tend to be only call center related topics. Low pay. Politics internal fights.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 3, 2026
Recommend
Business Outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

See reviews by: Helpful|Rating|Date|All