Pros
Work from home is always a plus. Everything is completed via e-mail and/or fax. Recruiters did stay in touch, and expectations were explained quite well.
Cons
Low pay, high turnover, crappy apps, lazy management. People were quitting left and right. One woman threatened a lawsuit because guys were being promoted over women (as if I wanted that headache). One token black in management (suspect to boot). HR is dumb as dirt, too! I wanted evenings, and they had some wet-behind-the-ears kid decide if he wanted to let me switch to evenings (even though I told HR I wanted evenings). Eventually, I left because I got tired of them and the bad mannered, idiot customers I kept getting. One is supposedly allowed to switch clients after six months; I couldn't wait that long.