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Extra Space Storage

Engaged Employer

Good job - Assistant Manager Extra Space Storage Employee Review

4.0
Jun 22, 2016
Recommend
Business Outlook

Pros

Decent pay for what we're doing. It's not a difficult job. Sign some leases, make some late calls, set up stuff for auction, do some cleaning. Store Managers are very helpful for the most part. I see a lot of complaints about lazy managers and that is definitely a case by case issue. There are a lot of lazy managers, I've met a few, but everyone I've had the fortune of working with really does work hard. Job also gives a lot of good sales knowledge if you've never been in a sales type of position, and having Property Management at a large company like ESS looks really good on a resume.

Cons

Feels very corporate, but I think upper management realizes this and are trying to make the environment a little more laid back and relaxed. There doesn't seem to be as much opportunity to grow within the company that there used to be but that's probably because the company itself isn't growing as fast as it used to. Overall I don't have too many complaints.

Explore other reviews about Extra Space Storage

5.0
Jun 20, 2026
Recommend
Business Outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
May 14, 2026
Recommend
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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