employer cover photo
employer logo
employer logo

Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

82% would recommend to a friend

(3,398 total reviews)
avatar

Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,398 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Imobiliária industry (3.8 stars).

Reviews by job title

3K reviews
5.0
Oct 25, 2021
Recommend
Business Outlook

Pros

The entire team is very supportive and willing to help with any problems or questions you have. They offer great benefits (401k, health insurance, bonuses, pto) and, maybe best of all, they respect your free time. They will work to promote you if they see that you're interested and if you are generally good at what you do.

Cons

Customers can be rude and they'll direct their anger and/or bad attitude at you. However, unfortunately, that's a part of customer service. There is some light pressure to convert at least 80% of customers into buying insurance. KPI numbers are very important to them so there is also some light pressure to meet certain numbers. You only work with other person in the office, or by yourself at times, so it can get monotonous sometimes.

5.0
May 11, 2022

Very fun

Recommend
Business Outlook

Pros

It's a lot of fun driving around on the gold cart, depending on the location sometimes you'll be on the cart most of the day just cleaning the property. Hearing about peoples lives and why they're storing with us is interesting, and it's also fun putting units up for auction. You get every Sunday off because the store is closed which is very cool, and days you need to call in you only have to give a 2 hour notice which is nice. You don't constantly have people in your face with problems, most problems can be answered over the phone and people prefer to call. You get compensated for driving extra miles daily like going to the bank or another store. They offer benefits and 401k after just three months. They're a very inclusive company and set up teams groups for all minorities so that you never feel alone, you can choose to join into those groups or not at all.

Cons

You have to be out on the property on very hot days- You have to clean units by hand the day that they move out, so if it's 100 degrees outside or if it's windy it gets pretty intense. You don't really know when your second day off will be week to week. Sometimes you work alone and you get a little swamped with all the things you need to do in a singular day. It's hard to explain to some people why their rate goes up and/or the amount of the increase, some people get hostile because it's their money. There are also tenants that go into auction almost every time they pay current and they're usually very hostile people too because they don't want to be called about their delinquency because it's a regular thing for them and they don't want calls every week.

5.0
Dec 21, 2021

Fantastic Company

Recommend
Business Outlook

Pros

Work life balance,bonuses, teamwork, a company that truly cares that you succeed

Cons

Working in the summer, upset tenants, single coverage.

Viewing 1 - 3 of 3,398 Reviews

Glassdoor has 3,448 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.