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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

82% would recommend to a friend

(3,398 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,398 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Imobiliária industry (3.8 stars).

Reviews by job title

3K reviews
2.0
Jan 18, 2018
Recommend
Business Outlook

Pros

Like any entry level job, most people can do it but know how to use a computer and Microsoft software. Be prepared to work a lot of solo shifts and be kind of on your own but know that you’re being remotely micromanaged. Descent gig but the pay is kind of low for the level of perfection they expect placed on usually just one person normally working a Site. They do have pretty good benefits and the PTO and paid holidays off make it a semi-tempting offer to stay. You also could get a basic small apartment at some of the really old sites but expect your hourly pay to go down and to have certain strings attached to that.

Cons

Since the new CEO took over in 2016, things have changed progressively. It use to be a better managed company before that so company culture is in decline. Every district is a little different I suppose but I lost respect for my upper management and the support leaders when they started playing favorites and disrespecting their hardest workers. Extra Space is a little broken right now as a company and that’s too bad because they use to be better. Be prepared to be treated like a work tool eventually and a lot of empty promises from your District Manager so he/she can make ends meet and keep you strung along. Turn over is moderate to high here. The longer you stay the more you feel the company strain of just trying to get paid to do your job.

1.0
May 21, 2016

Very Disappointing

Recommend
Business Outlook

Pros

On the surface it seems like a great place, but the reality is disappointing and much different. The store employees want to do well and are really nice people, but they are beat down.

Cons

I'm not disgruntled, but expect to work with better people. The field sr. leadership is nothing but incompetent bullies who really have little business sense, but have risen to the top because of who they know. Leaders at corporate hear this feedback, but condone it by doing nothing about it as good people continue to leave. Those of us that work in the field are treated like we have no idea and are worked well beyond acceptable hours and then back stabbed and even lied about by our own leaders. Disappointing, but hopeful I will leave soon.

1.0
May 7, 2018
Recommend
Business Outlook

Pros

The free apartment is great for college students.

Cons

Extra Space Storage believes in death by employee metrics. Management frequently uses aggressive language to convince employees to make ethically questionable decisions. Examples include tricking customers into buying insurance plans, or lieing about unit availability and pricing.

Viewing 7 - 9 of 3,398 Reviews

Glassdoor has 3,448 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.