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Extra Space Storage

Engaged Employer

It's a job. - Anonymous employee Extra Space Storage Employee Review

3.0
Mar 15, 2017
Anonymous employee
Recommend
Business Outlook

Pros

Easier than traditional retail. Sundays off usually. Those with below-average intellect can still do the job well as it's very repetitive. Won't starve to death with a job. Easier than planning and carrying out a bank heist. Being employed looks good on a resume. 50% discount on moving supplies.

Cons

All sites are chronically understaffed; instead of doing anything about it the leadership team will just claim they are working on it (this is occurring in at least half a dozen major markets in the US, not simply the region I work.) Know that if you are hired as an Assistant Manager you WILL have to work at three or four different locations with your schedule changing weekly. Medical insurance is expensive. Most upper management are outsiders and only know how to run a facility in theory. Raises are minuscule. You might have your schedule changed without being notified and expected to work on your day off. No training on repairs or maintenance but they expect employees to do it regardless. Low employee morale typically caused by understaffing and being overworked. Praise goes to those who suck up to supervisors, not those who work hard (could also be listed as a pro I guess.) Tenants can occasionally be horrible, either in additude or behavior, though depends on location.

Explore other reviews about Extra Space Storage

5.0
Jun 30, 2026
Recommend
Business Outlook

Pros

"Working at Extra Space Storage has been a highly positive experience overall. The company culture genuinely prioritizes work-life balance, providing predictable schedules and stable hours that are hard to find in retail environments. The benefits package is excellent, featuring a great 401(k) match, reliable health insurance, and helpful performance bonuses. Managers generally offer a lot of autonomy.

Cons

The only downside is that career advancement and regular merit raises can feel a bit limited, often depending heavily on your specific district manager and region. If you value independence, steady hours, and strong corporate support, it is a fantastic place to build a career."

3.0
May 14, 2026
Recommend
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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