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Extra Space Storage

Engaged Employer

Care, appreciate, inform is what they want you to do....seriously they gave it to us on a key chain. - On Site Manager Extra Space Storage Employee Review

5.0
Jun 29, 2017
Recommend
Business Outlook

Pros

I'm a 37 year old female and i've held jobs in many different places and types of companies, most of them more glamorous than this one. However this has been not only my favorite job, but my favorite company to work for. I'm a field employee, specifically an on-site manager. If you don't like change and constant improvement and you don't like to get in and get your hands a little dirty, this may not be the job for you. We are always changing how we do things, new ways to improve and streamline not only our work, but the customer experience. Is this part sales, yes, but we don't just shove product down the customers throat. They teach us to know how to best help people find what they need and give that to them. There's a little bit of everything to do at an on-site job. You of course sell, you rent units, you sell merchandise, you take payments ect. You also clean, paint, handle some maintenance and get to move around a lot, often outside. I love education they provide and enjoy the people I work with. You work as a team with other sites in your district, but also get to self motivate and work on your own sometimes. There are great incentives, contests, good pay and benefits. They encourage a healthy balance of work and personal life, they also have a yearly fit program to encourage a healthy lifestyle. Company itself continues to grow and I have no worry about job security.

Cons

No cons really, I don't know what it's like to work in other districts as i've been at my site for 4 years.

Explore other reviews about Extra Space Storage

5.0
Jun 20, 2026
Recommend
Business Outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
May 14, 2026
Recommend
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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