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Extra Space Storage

Engaged Employer

Not for me. But some people love it. - Anonymous employee Extra Space Storage Employee Review

2.0
Nov 2, 2017
Anonymous employee
Recommend
Business Outlook

Pros

Set work times, Sundays off. Simple job, with growth opportunities. Not micro-managed. Definitely has some scheduling, work-life balance pros, especially if you are used to working retail. Training is specific and thorough on most pieces, but what they miss, they miss big. Health benefits are not fantastic, but adequate. DM has high, clear standards. Very little ambiguity or not knowing where you stand most of the time.

Cons

Heavier sales piece, far less actual management responsibilities than led to believe. Very few women in leadership positions, so very much a man's world. Not employee focused. PTO/sick time is combined, even in states with required sick leave standards. Equates to VERY little PTO, unless you never get sick or work sick. Corporate checks (such as secret shoppers) are not made known during training. The standard that the secret shopper is seeking is not made known. So, the employee could be great, but miss the bullet points and look incompetent on a report that goes to corporate. General disrespect from DM to store level, especially the AM position. He acts as if he is a better person than they are because he is their boss.

Explore other reviews about Extra Space Storage

5.0
Jun 5, 2026
Recommend
Business Outlook

Pros

The good points of working for Extra Space these five years is the help and growth management allows me. I enjoy working for Extra Space Storage and i come everyday wit a positive mindset to achieve our company goals.

Cons

Extra Space has trained me to listen and show empathy to our tenants. I do my best to give our tenants great customer service and advice.

3.0
May 14, 2026
Recommend
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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