employer cover photo
employer logo
employer logo

Extra Space Storage

Engaged Employer

Get ready to REALLY work!! - Resident Property Manager Extra Space Storage Employee Review

2.0
Jul 30, 2013
Recommend
Business Outlook

Pros

Possible free housing. Free or discounted storage space. Paid company meetings with food provided. Independent work scenario's, where your left alone ...most of the time. That's about it.

Cons

Required to openly lie to potential customers about renters insurance by stating it's required/mandatory. But if the customer is walking out we have them sign a insurance rejection form. So it's not really required. Makes the employee look like an idiot! Constant rate changes that make customers mad. Corp is not interested in a long term, renter, relationship. Get them in, raise their rate, if they stay okay, if not get them out and get another sucker in. They're going to run out of local customers sooner or later if they keep thinking along these lines. Corp. requires lease to be presented under 3 minutes, and it IS timed, making the employee look stupid as we're not able to really tell all that is involved in that time period. Dealing with irate customers due to Corporate changes on the local level that Corp. does not let it's employees, on the local level, know about beforehand. Performing weekly and monthly reports that nobody ever really shows you how to do. I didn't sign up to be an Analyst or a CPA. Most local level employees are out for themselves and could care less about you so there's lots of backstabbing. District Managers that would rather sit and work from home than visit your store. They also love to micro-manage. Promotions above the local level are few and far. Corp. hired a new DM into our district who had never even worked in the industry ...yet we're supposed to let this person tell us what to do when we've been doing the job longer?? Most all maintenance (painting, door repairs, roof repairs, etc...) is done by the employee. They're so tight they can't even hire a district-wide maintenance worker. The company is publicly traded, so they care more about profits for the shareholders than they do about customers.

Explore other reviews about Extra Space Storage

5.0
Jun 5, 2026
Recommend
Business Outlook

Pros

The good points of working for Extra Space these five years is the help and growth management allows me. I enjoy working for Extra Space Storage and i come everyday wit a positive mindset to achieve our company goals.

Cons

Extra Space has trained me to listen and show empathy to our tenants. I do my best to give our tenants great customer service and advice.

3.0
May 14, 2026
Recommend
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

1
See reviews by: Helpful|Rating|Date|All