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Extra Space Storage

Engaged Employer

Awesome place to be - Helpdesk Technician Extra Space Storage Employee Review

5.0
Nov 21, 2014
Recommend
Business Outlook

Pros

Management is very understanding and willing to help you. There are a lot of opportunities for advancement in the company. Great environment to be in overall. There's a lot of great communication and cooperation between the departments as well as from management to the other employees. Very transparent company with likable management and innovative ideas.

Cons

The current position I am in is kind of a thankless job, but it doesn't go unnoticed by management. Team work is definitely stressed here, so not a good place if you like working alone on projects.

Explore other reviews about Extra Space Storage

5.0
Jun 5, 2026
Recommend
Business Outlook

Pros

The good points of working for Extra Space these five years is the help and growth management allows me. I enjoy working for Extra Space Storage and i come everyday wit a positive mindset to achieve our company goals.

Cons

Extra Space has trained me to listen and show empathy to our tenants. I do my best to give our tenants great customer service and advice.

3.0
May 14, 2026
Recommend
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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