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Extra Space Storage

Engaged Employer

Its... a publicly traded company - Assistant Site Manager Extra Space Storage Employee Review

3.0
Aug 5, 2023
Recommend
Business Outlook

Pros

In my experience, there has been no micromanagement and I LOVE that independence. (This backfires if you get a lazy coworker who operates like a cat on their phone that needs to be instructed to do even the daily tasks) If you get a cool DTL, you'll feel like they help get you the time off you request. (Anyone too corporate will tell you that you work based on the companies needs). I like the half office/half outdoor role, having a reason to get up and stretch your legs feels great. The company will stand beside your decisions when you need to kick an unruly customer off your property. They give a lot of trust to their employees. My cons list is sizeable and there's definitely room for improvement as an employer, but I overall have a positive outlook

Cons

Well, you'll help run a site that brings in like $1 million/year and you'll get paid as little as possible. A small stipend for new rentals is shared between you and your coworkers, so there's 0 reason to not give everyone first month free and rent short term. The benefits are honestly kind of trash and the company doesn't fully pay them. They help, but you'll still be footing a couple hundred a month, at least. Embarrassing for a S&P 500 company. You're a call center, a collections agent, a janitor, a front office desk worker, the escalation department, the maintenance guy, and so on. But your compensation will show otherwise. It begins to feel like a joke when you have to explain to a renter why their rates go up $50-$100 at a time with no extra services being provided to them while your wages are stagnant. The company is monopolizing the market, so their extremely high "street rate" is some arbitrary big wig algorithm created to make it look like its the markets fault. $5/sq ft of non climate controlled space? Are they renting a flat in San Francisco? Why are they paying this much?

Explore other reviews about Extra Space Storage

5.0
Jun 5, 2026
Recommend
Business Outlook

Pros

The good points of working for Extra Space these five years is the help and growth management allows me. I enjoy working for Extra Space Storage and i come everyday wit a positive mindset to achieve our company goals.

Cons

Extra Space has trained me to listen and show empathy to our tenants. I do my best to give our tenants great customer service and advice.

3.0
May 14, 2026
Recommend
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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