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Extra Space Storage

Engaged Employer

Fun job, not fun Company - Assistant Manager Extra Space Storage Employee Review

2.0
Jan 8, 2025
Recommend
Business Outlook

Pros

The job itself is a lot of fun. You work in the office and on the property. Getting rentals, cleaning units, calling delinquents, cutting locks, scrubbing floors, dusting, cleaning windows. The open hours are great, 9:30 to 6.

Cons

You will get 2 days off a week as extra space will not pay overtime, but it's actually extra space illegal to have 2 days off together consistently. You have district team leads or DTL's that are supposed to be there to support you in the stores but that does not happen. They are training new hires. As an assistant they will try to have you travel all over the district, some stores being over 20 miles from your home store. You have to have a vehicle as you take the money to the bank. District managers are almost unreachable, and with corporate talk you to death when you ask for assistance. raises are 3% but if you have been there less than 365 days it's a 1%. If you ask about promotions they will say you need to work on yourself first, every time. There is not much of a difference of pay between manager and assistant, maybe 50 cents but bigger portion of monthly bonus. That monthly bonus is $11 per rental split between everyone who had clocked in at the store for the month.

Explore other reviews about Extra Space Storage

5.0
Jun 20, 2026
Recommend
Business Outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
May 14, 2026
Recommend
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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