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Extra Space Storage

Engaged Employer

This once WAS a great place to work..... - Anonymous employee Extra Space Storage Employee Review

2.0
Feb 12, 2016
Anonymous employee
Recommend
Business Outlook

Pros

The people who still remain from what was once a great company are a definite positive. However, those loyal and dedicated people will continue to exit as this company continues to sacrifice them for the sake of the numbers.

Cons

This was once a company that recognized and rewarded great performance and lived by their values. Unfortunately, it has lost many great employees over the past few years and has transitioned to an organization that promotes based upon who you know and not how you perform. And though they talk about values, they no longer abide by them. When it's not convenient or it doesn't drive numbers, integrity goes out the window. And there are several recently promoted executives who have had a history of not living the values. CEO Spencer Kirk is a great leader and a great man. Unfortunately, I can only speculate that those immediately below him have to be hiding these types of behaviors from him High level director positions are filled on the basis of political expediency, not on the basis of past performance or experience. People are being promoted into high level positions in fields where they have had no previous experience. The chasm between the field and corporate continues to expand as corporate centralization continues to make Salt Lake an exclusive club that closely guards information and meticulously screens those who apply to be a part of that club.

Explore other reviews about Extra Space Storage

5.0
Jun 20, 2026
Recommend
Business Outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
May 14, 2026
Recommend
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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