Management Position - Customer Experience Manager Pearson Employee Review

3.0
May 31, 2016
Recommend
Business Outlook

Pros

- A sincere desire to help learners of all ages - Opportunity for growth, although many times this is not recognized for 1-2 years - Transitioning (slowly) into a more agile, technology based company - Improving work-life flexibility - Fair benefits package

Cons

- Company is in midst of massive downsizing - Although profitable, most of this comes from annual product cost increases and personnel cuts - Near monopoly in several customer segments, with little regard for improving customer experience - Too many offerings, with no core branding in the marketplace - Multitude of directors who float in and out of company every 3-4 years - Constant reorganization for no reason other than political favoritism - CEO is in way over his head, and has been since he started.

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5.0
Jun 29, 2026
Recommend
Business Outlook

Pros

Lunch time is the only pro

Cons

Management sucks, I hate having to request for time off because I never get it

1
2.0
Jul 6, 2026
Recommend
Business Outlook

Pros

From home and relaxed working environment

Cons

They never know when the project will end or start so you can’t line up other work. Projected end 16th and we end 10 days early? Thats a lot of wages now I don’t have.

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