Amazing Company & Bright Future Ahead - Anonymous employee ServiceNow Employee Review

5.0
Aug 8, 2018
Anonymous employee
Recommend
Business Outlook

Pros

- World's number one most innovative company, with amazing technology on offer and excellent relationship with customers - Management is supportive and proactive in employee's career development - Inspiring people , very chilled and like minded -Growing company with so much more potential - Excellent compensation and benefits -Recognizes hard work and exceptional performance - Real sense of belonging and the executive team strive to make SN an even better place to work

Cons

- Growing pains, a lot is changing in a very short period of time, so you need to roll with it and be adaptable - On-boarding could be improved - takes a while to sort out access to all the tools needed etc. - Salary Reviews .it should be standardized and talked about a bit more than we currently do.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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