Best Career Decision I Ever Made - Program Director ServiceNow Employee Review

5.0
Apr 7, 2020
Recommend
Business Outlook

Pros

A truly hungry and humble culture that values its people above all else. Seeing our CEO make a pledge that we would do no layoffs due to the COVID-19 downturn was inspiring, and a lesson in leadership. This is a company that knows it can and will change the world, and make the world of work, work better for people. And, it's people are so committed to doing so. I have never felt so proud or grateful to work for a company. Awesome product, kind people, unlimited vacation, and flexible workplace that truly works with employees to ensure they are happy, productive, and taken care of at all turns. Career opportunities abound internally for those who are self-directed and take responsibility for their own careers. I'm not sure what the lower Glass Door reviews were driven by previously - but there are no signs of trouble now. This is a company that has high accountability standards, which is a great thing.

Cons

The company is in a state of transition, moving from a successful company to a rocketship led by a new type of leadership. Some employees are comfortable with increased levels of infrastructure required to grow a business, and others are not. You sometimes find yourself working with people who are stuck in their ways, and end up swirling before they're ready to come along on the maturity journey.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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