Charter sucks hates tenured agents - Customer Solutions Agent Spectrum Employee Review

1.0
Feb 17, 2017
Recommend
Business Outlook

Pros

Free courtesy services Hour lunch break

Cons

Policies change daily, technology is 20 years behind companies like dish and direct tv. Customers curse you out every day, and for good reason because products suck. They fired me, because I hung up on abusive customers, which used to be within policy, but with no notice that changed and bang I was gone after 7 years. Charter trainer told us during spectrum training to tell customers they did away with whole house DVr because they had too many issues, yet every other company has them working fine. Commission sucks now too, charter is way too cheap

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5.0
May 27, 2026
Recommend
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Pros

good place to work at

Cons

no bad things to say

5.0
Sep 17, 2019
Recommend
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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