Call center environment so you're stuck at your desk. - Customer Service Representative Video Repair Spectrum Employee Review

Local management is too "clicky", making it hard to advance. Some of the performance metrics are counter-productive. The company often causes problems with the equipment in customer's homes which cause a huge headache for employees on the front line and in the field. If you try to switch departments, the salary changes and you can't do a lateral move. The last few interviews I had were a huge pay-cut so moving around to gain experience is not economically sensible.