I will do this from the start to the finish. I am not looking to bash people here. Or the company. If it's good I will tell you. If it lacks I will tell you that too. The training is good. The people truly care about what they are teaching. They are very sunshine and rainbows about things. I understand that and I appreciate why they are like that. The problem is you see the cracks when you go to lunch or break and you see people chain-smoking outside almost in tears. People that have been there for years. You start to ask around, and a lot of it can be explained that it was bitterness or pettiness. It's a call center. Again I had no illusions that it was the happiest place on earth, but the dread and loathing that you get from the people there is thick. It's the only way that I can describe it. Every minute that you are on the phone is scrutinized and counted for. I get it, but when your only reward for taking the beatings from the customers is a coaching session that threatens your job or write-up, well you don't feel warm and fuzzy's. This all comes from a culture that values only metrics and not true engagement with their employees. The turnover is alarming even for a call center environment. The tools that they give you barely work, and they want 5-star service and professionalism, with tools that 1997 wouldn't use. The only thing that is up to date there is the call tracker software. Even that has errors all the time. Try getting days off. Might as well just call in. It's so archaic and faulty it is laughable.
