Prior to transferring... - Customer Experience Coordinator (CEC) TJ Maxx Employee Review

2.0
Oct 23, 2012
Recommend
Business Outlook

Pros

Provided you are in the right store.. TJ Maxx is an excellent company to work for. Prior to transferring, I loved the company and the values. I do not know if this is an issue with different regions, or the fact that I am in a politically based city, but since transferring my experience has been subpar at best. so I will list the pros prior to my transfer. Excellent opportunity for advancement, esp for coordinators. Flexibility Family type atmosphere. Team work driven, everyone helps everyone. Flexibility with scheduling (for hourly associates) Policy and procedure is implemented and enforced. Adequate training provided. Excellent benefits and paid time off. Hard work and strong work ethics paid off. Open door policy is used and enforced in a positive manner. Coordinator track for promotion to management. Open rapport with management in regards to flow of tasks needing to be completed.

Cons

Since my transfer, I can list plenty of cons starting with.. Being penalized for utilizing open door policy. I transferred to a store in which policy and procedure was literally tossed out window. Manager stopped speaking to me for months every time I voiced a complaint. Politically based store. It is about how well you talk the talk.. walking the walk isn't deemed necessary. No longer considered promotable. Not sure if it because I utilized the open door policy several times. Rapport with management is nonexistent. Discussing tasks needing to be completed was considered to be, and I quote verbatim "telling a manager how to do their job"<<<< This is when I realized I would not be promoted in this store and went back to school. The prisoners run the prison. Associates will quickly tell managers what they will not do and management says nothing to them about their insubordination. The associates who put forth valued efforts are penalized because "they should know better" than to act like everyone else. Team Player values are nonexistent. It is literally an "every man for themselves environment". Adequate training is not provided. Those coordinators who have been promoted are the type to never rock the boat. Manager at this store is can never be wrong. Dictator style of managing. In order to transfer to a different store of a lower volume where I know I would be easily promoted, I would have to agree to a substantial cut in my hourly wage of at least $3-5/hour. Hard work and strong work ethics are not valued. New scheduling system is a joke and a nightmare. High volume stores should have kept the Admin Coordinator position. Too much work for Ops Manager and 100+ associates.

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5.0
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Pros

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Cons

Long and Short hours depending on the season.

2.0
Jun 12, 2026
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Pros

Good pay and flexible hours

Cons

The workplace culture felt highly driven by informalities, which often made it difficult to resolve issues professionally. Management responses to workplace concerns often felt inconsistent, and similar incidents appeared to be handled differently depending on the individuals involved. Employee morale appeared low, and turnover seemed higher than expected during my time there. Lack of support during peak periods and backroom inefficiencies. The work environment felt unsustainable due to unresolved management issues, communication breakdowns, and inconsistent handling of workplace conflicts.

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