Pros
Nice co-workers (the CS agents) from all around the world. Awesome looking buildings, awesome setting (Lisbon). Cheap meals. Some company apartments are nice. When the day is over, you can really leave work behind
Cons
They have never arranged any sports or language courses they promise for all applicants, and they never will. They just say that the courses are full, but that is just a lie. They tell you that a few hundred euros is enough to live till first payday. Do not believe that. Reserve at least 800€ worth of cash with you, just in case.. When signing contracts, you do not get a translated contract but one in Portuguese. The salary offered in the initial discussions and the salary in contract do not match either. The English transcript they offer is lacking and clearly on purpose. You have to work even if the AC fails and all the water machines are out of water. Can be potentially dangerous for people with heart defects. Bring your own water each day, just in case. And some noseplugs in case the AC fails. The company toilets are filthy and the cleaners could care less. You do not get decent instructions or decent training. The training materials are mostly outdated and full of crap. Be prepared that nothing happens in a timely fashion on the company side. You, however, are expected to always be on time. The company automated working hours report is a fabrication to avoid paying presence bonuses. You get false absences and the company does not have to pay, it is word against word. Some company apartments are really horrid.