Pros
Food/perks, I guess? Competing companies offer better perks (e.g., Twilio only offers food 2 - 3 times a week, while most tech companies offer breakfast/lunch/dinner everyday). Not a big deal, but it really sums up the benefits/pros of working at Twilio. Good, but not great!
Cons
Twilio's frugality pretty much sums up the cons of working here. "Be Frugal" is one of Twilio's company values and quite frankly I'm sick of it!!! The value is used differently from situation to situation such that the company always benefits and not it's employees. On a related note, the compensation package at Twilio is a joke. Hardworking individuals are not rewarded (except maybe in Sales). No bonus structure for anyone outside of Sales. The leadership team/HR raves about how Twilio uses performance-based compensation reviews, but an absent bonus structure doesn't really support that premise. Promotions are extremely hard to come by and career path is non-existent for most roles. All in all, if you are a hard worker looking to work at a technology company, there are much better alternatives out there from a career and compensation perspective.