Does Twilio pay their employees well?

According to anonymously submitted Glassdoor reviews, Twilio employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Twilio. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Twilio?

72% of Twilio employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Twilio 4.2 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Twilio?

Software Engineer (151) , Account Executive (141) , Technical Support Engineer (67) , Senior Software Engineer (61) , Sales Development Representative (SDR) (58) , Enterprise Account Executive (31) , Staff Software Engineer (30) , Solutions Engineer (25) , Manager (24) , Sales (24) , Product Manager (23) , Talent Researcher (23) , Recruiter (22) , Software Engineer II (19) , Product Operations Specialist (18)

What are the pros of working at Twilio according to real employee reviews?

"Great culture and a "can do" initiative across BUs to move the company into its next evolution." ((in 254 reviews)); "People are great but they are defensive and under the gun" ((in 204 reviews)); "Great benefits and working with smart people" ((in 177 reviews)); "(2) Good work/life balance" ((in 129 reviews)); "Teams are great and collaborative" ((in 85 reviews))

What are the cons of working at Twilio according to real employee reviews?

"Management is poor" ((in 66 reviews)); "Having 5 managers in one year is not a good track record for a company." ((in 38 reviews)); "Long hours throughout the week" ((in 11 reviews)); "levels just left the organization so interesting to see how that unfolds but Jeff has always been good at building an incredible leadership team around him so not too worries on that front." ((in 7 reviews))

What are employees saying about Twilio layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Twilio layoffs and their outlook for job security at Twilio in 2026.

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Twilio

Twilio reviews

3.9

72% would recommend to a friend

(2,074 total reviews)

Khozema Shipchandler

84% approve of CEO

60% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

3.9

Culture & values

3.6

Career opportunities

3.2

Senior management

Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Sep 30, 2021

Good pay, hard to move up.

Sales development representative (sdr)

Recommend

Business Outlook

Pros

Good pay and perks. People are nice.

Cons

Extremely difficult product to learn. The capabilities of Twilio are endless but learning everything will take you 6-12 months. Very hard to advance career here as the internal hiring process is outrageous. Had over 11 interviews for an internal interview. If you aren't someone's buddy internally, you are not going to move up. Very "buddy buddy" organization. Not very diverse in leadership outside of the outbound teams.

5.0

Jul 5, 2024

Great company

Techincal support engineer

Recommend

Business Outlook

Pros

My colleagues are super helpful (as most of the people in the company). My manager trusts his workers and allows for a flexible environment. The company is remote first, but has some events for getting to know people.

Cons

There's a history of layoffs, which causes insecurity to most people.

3.0

Jan 22, 2024

At the eye of the storm

Senior software engineer

Recommend

Business Outlook

Pros

Continuous learning encouraged Developer-centric culture Cash bonus and RSUs Work-life balance (for the most part)

Cons

Unstable product portfolio Upper management struggling to decide where to go next Constant layoffs and corporate restructuring Knowledge silos means rework and internal fighting

Viewing 1 - 3 of 2,074 Reviews

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Good pay, hard to move up.

Great company

At the eye of the storm

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