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      Twilio reviews

      interviewing for sales? consider this is your warning - Sales Twilio Employee Review

      1.0
      Sep 7, 2018
      Sales
      Recommend
      Business Outlook

      Pros

      The product is great, the company is going in the right direction, customers are happy, CEO is cool, great stock and draw for sales reps

      Cons

      Make sure to ask the right questions during your interview - i.e. territories, realistic quotas, fair teams, management style, culture, realistic OTE, how many reps hit quota (off ramp)? Territories are not equal and the ones that are left are not good. Regardless, you'll have the same quota as everyone around you. Also, they hardly train you so don't expect to know what you're talking about for at least 8-12 months. You'll also sign a new comp plan every quarter and won't get paid for at least 45 days after the quarter, probably even longer. The comp plan also might not come out until the week before the quarter ends so you may have no idea how you're actually getting paid the entire time. If you have issues about anything and bring it to HR, it won't accomplish anything.

      avatar
      Twilio Response
      7y
      Thank you for your review. We have been working hard to make changes and enhancements to our comp plans, to communicate them efficiently and effectively and ensure that our plans are transparent and motivating. We have also been seeking feedback on on-boarding and enablement programs to ensure we are supporting our sales team to become as product and process knowledgeable as quickly as possible. I can also assure you that all feedback and issues brought to the People team are reviewed, discussed and assessed with the right team to help improve a situation.

      Explore other reviews about Twilio

      5.0
      Jun 5, 2026
      Sales executive
      Recommend
      Business Outlook

      Pros

      The culture and team and compensation is great

      Cons

      Working remote can start to feel really remote sometimes

      2.0
      Mar 9, 2026
      Enterprise account executive
      Recommend
      Business Outlook

      Pros

      Comp is fair, benefits are okay. If you are lucky with a low maintenance book of business you can clock roughly 20 hours a week and hit all your goals. I saw this happen to multiple sellers over my tenure.

      Cons

      The reason I left was in Jan 2026 they re-orged all of the Segment business unit into Twilio. We went from being traditional Segment SaaS sellers to Twilio Account Managers. You have no prospects only existing clients. You spend your day in Zendesk managing tickets, there are zero actual sales activities. Your quota is comprised of organic revenue growth that would occur whether you existed or not. Upside is limited. - Leadership Churn: I worked here for 16 months and during that time I had 5 managers. They couldn't hang onto anyone. - No review or raise during my 16 months here, despite exceeding my quota. - Promotions: you cannot just crush in your role and get promoted. There needs to be a promotion spot available somewhere in your business unit and then you compete with other sellers for it. Your role will not change, your accounts and clients will not change, only your comp will. So why the limited promotion availability?

      1
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