Was great. So different. No good. - Anonymous employee Twilio Employee Review

1.0
Jan 6, 2020
Anonymous employee
Recommend
Business Outlook

Pros

- Soft tshirts - Get paid on time

Cons

Came in with SendGrid. That integration is far from done and poorly executed. Twilio is disorganized and do anything of significance to "Forge One Team". While there are some good managers on the SendGrid side, mine was spineless and we've done nothing but spin our wheels. Product direction is totally missing on the SendGrid side. It's like we are waiting for Twilio to tell us what to do but he um nothing is being said. Many mangers are unqualified and there is next to no (is there any) accountability for managers. I've seen more than one valuable employee be let go by mangers that, well, are simply not fit to be managers. SendGrid used to have decent values. Hungry, Humble, Happy and Honest. As hokey as that sounds, when I joined, we lived mostly by them. (Honest was always weak. I attribute this mostly to Managment's get-in-line and conform or get out mantra (hence the valuable employees we've lost). I digress however. Now we have "Twilio Magic". It's so magic that employees objectively (according to an in-house survey) don't know what they are, or think we embody them.

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5.0
Jun 5, 2026
Recommend
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Pros

The culture and team and compensation is great

Cons

Working remote can start to feel really remote sometimes

2.0
Mar 9, 2026
Recommend
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Pros

Comp is fair, benefits are okay. If you are lucky with a low maintenance book of business you can clock roughly 20 hours a week and hit all your goals. I saw this happen to multiple sellers over my tenure.

Cons

The reason I left was in Jan 2026 they re-orged all of the Segment business unit into Twilio. We went from being traditional Segment SaaS sellers to Twilio Account Managers. You have no prospects only existing clients. You spend your day in Zendesk managing tickets, there are zero actual sales activities. Your quota is comprised of organic revenue growth that would occur whether you existed or not. Upside is limited. - Leadership Churn: I worked here for 16 months and during that time I had 5 managers. They couldn't hang onto anyone. - No review or raise during my 16 months here, despite exceeding my quota. - Promotions: you cannot just crush in your role and get promoted. There needs to be a promotion spot available somewhere in your business unit and then you compete with other sellers for it. Your role will not change, your accounts and clients will not change, only your comp will. So why the limited promotion availability?

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