Pros
I have spent the best moments of my career here alongside hard-working people. We’ve shipped awesome products and programs that genuinely help others. And I’ve managed to have a great life outside of work too, with thoughtful perks like unlimited PTO. Twilio has taken care of its employees during Covid to ensure our physical and mental safety. We have an amazing executive team and tons of really smart leaders.... but it’s definitely not all sunshine and rainbows.
Cons
The culture here has veered away from the Twilio magic due to questionable hiring choices. We keep hiring employees from large corporations like Salesforce and Genesys, and they are bringing in bureaucracy, micromanagement, lots of politics, and very traditional thoughts about hierarchy. Speaking to my friends in other areas of the company, we are all really missing our whacky, draw the owl spirit. I think we will really need to fight for it as we get larger, especially with all the hiring that’s happening this year.