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      Epic

      Engaged Employer

      Epic reviews

      3.3

      52% would recommend to a friend

      (6,062 total reviews)
      avatar

      Judith R. Faulkner

      69% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      Epic has an employee rating of 3.3 out of 5 stars, based on 6,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      6K reviews
      5.0
      Apr 7, 2015

      Challenging work, engaging and rewarding if you approach it with maturity.

      Technical services manager
      Recommend
      Business Outlook

      Pros

      The work is very challenging and engaging. You have a lot of autonomy, and control over your direction. The vision and culture of the company is strong. Almost everybody you work with is really smart and cares about what they do, and why. The company really is a large group of people who feel that their work can make healthcare better. Epic has such a strong focus on education that I feel one could spend a life of learning while at Epic - from application certifications, to other external seminars or technical certifications. Because Epic does everything they can to hire really good people, a lot of the people hired each month tend to be right out of college (smart/good people tend to not bounce around too much after their first few years somewhere). This means that with the growth Epic has had, the staff overall is young and ambitious. Some may feel "peer pressure" to also be ultra-ambitious, but to others it's energizing.

      Cons

      Since the work is engaging, and since Epic hires people who tend to be ambitious, a lot of people get themselves into a position of working a lot more than they want to. If they're unable to approach the job with maturity in terms of understanding when you're burning out, or Team Lead doesn't help you recognize when you're burning out, then.. you'll burn out.

      5.0
      Mar 17, 2015

      Amazing culture

      Technical services
      Recommend
      Business Outlook

      Pros

      Great culture Clear mission - improving patient care Always innovating Fun environment - conference rooms are all themed (super mario bros, dungeons and dragons, etc) If you work hard, the raises will come Flat culture is very collaborative

      Cons

      Managers are often young and inexperienced, which can create difficult relationships Downside of flat culture is you are limited in upward mobility

      4.0
      Jul 29, 2014

      Pretty much what I expected. Here's why it didn't work for me, in case you're wondering.

      Test plan runner
      Recommend
      Business Outlook

      Pros

      If you're a software developer, and you're alright with working in an arcane system with aging tools, the pay, working conditions, and opportunities to do cool stuff that makes a difference for many thousands of people are good. Your results may vary, however, depending on what team you're assigned to. If you're an outgoing business type, the Implementation role is a chance to act like a salesperson without selling anything. It's highly stressful and there's an ugly, hidden rat-race, but the cool thing is that you'll be pitching a product that, while it isn't perfect, has proven it gives good results, and you'll be doing it in a way that's more focused on progress and people than on profit. If you're in neither category and just need a dang job, the tech service and quality assurance roles are waiting to catch you. Unlike the above two, these two jobs are just that, jobs. You do something uninteresting and uninspiring for a few hours a day, they pay you. Pros of TS: pays better, more chances to distinguish yourself and climb the ladder, some tasks of the many you'll do are interesting. Pros of QA: low stress, rarely exceeds 45hrs/wk (unlike ALL the other roles) (also, many QA beg to differ; my assessment is that they are socially anxious and vulnerable to the tactics management uses to get more free work out of people, not that Epic really overworks them by force), most teams have a 5-o-clock, go home culture.

      Cons

      Cons of SD: You'll develop your professional skills along a pathway that takes you further and further away from other branches you might wish to jump to in the future, because of Epic's ancient and unusual code scaffolding. If, 5 years in, you decide you don't much like developing for Epic, but you need the income of a senior SD, you're in trouble. Cons of IS: Don't expect fun travel. It's brutal, draining, bloodshot travel. If you're picturing chances to visit friends or even see the towns you go to, picture again. Cons of TS: Hour creep is prevalent on many teams. You often hear about TS getting slammed with 55 and 60 hour weeks month after month, with no graceful way to escape. Also, be honest. No one dreams about technical support. Cons of QA: Pay is low. Other roles don't really respect you. Few opportunities to shine or do innovative stuff, if that's your thing. And no one dreams about doing QA for a living, either. My role at Epic was Test Plan Runner. This is QA's mentally challenged little brother, and is a terrible role. Don't under any circumstances get weaseled into being a TPR, they'll always give you a choice to do QA instead. The story of how I lost my job: I had a hard time concentrating on boring, overly complicated, unstylish systems. My pace of work didn't pick up at the expected pace, and management, nothing if not attentive, noticed right away. After running out of ways to sound hopeful/with it/eager to keep trying to improve, I was told to resign or be fired, 1 year and 4 months in.

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