European Wax Center reviews

Low pay, low comp. promised one amount hourly, when check came, it was for much lower. Apparently we all misunderstood. We we told we could stay or leave if we didn't like it . I worked so hard . It got very slow. I was pulled into a room after work one day and my manager Said, I have to get rid of a few people and you are one! I was shocked !

Management, including the owner, need to be well informed about the business of Esthetics. To think that it's just a business, is incredibly ignorant. How can you invest an enormous amount of money and not be informed about what you are investing in? You are expected to learn scripts about EVERYTHING from how you speak to your guests, to the products. They tell you they are NOT pushing products or packages, but that is ALL it is about. Honestly, they really are not concerned with whether the guest has a quality experience with the waxer, although the scripts have them ask each guest when they come out from their service, they are much more concerned about selling packages and products. The management will fault the WAXER if guests are no shows, telling you that you obviously did not establish a good relationship with them and that is why there are no shows. The reality is it is the responsibility of the front desk and/or manager who is usually working at the front to make confirmation calls, which often does not happen and that is the real reason why. If your rebooking percentage is high consistently, it is NOT the waxers' issue, but the lack of confirming calls. You must fully drink their kool-aid. Management and corporate do not want to hear anything that is considered "negative" TO THEM. During your weekly meetings they will ask if you have any questions or concerns, but they are never open to hearing anything that is not POSITIVE. If have to fill out forms on their intranet for anything from telling them they need to order back stock to booking errors to time off. It is like connnecting to a voice recording system and never getting a live body