The pay was always a huge issue with the franchisee at the Upland/Chino Hills Location...
Less than a month before the minimum wage was moved up to $10, he cut the waxers commissions to equal out the pay increase. When I took on a second store, I offered to help cover the store for a couple weeks. Owner did not offer me a pay increase/bonus while also deciding to not look for another manager (Even though I had an assistant manager that could have easily been fantastic at Chino). Over 2 months went by, I had already spoken to him about me not thinking it was fair that I was not getting paid for managing two locations(not to mention I was now unable to take care of my team the way I needed to) and he said he would address it once he got back from vacation. Once he was back, he ignored my request, just like the others financial requests. After a couple weeks after he came back, I wrote him an email regarding my concerns. He was fuming. Its almost as if he thought it was ok to treat someone one way, but if someone stood up for themselves/their management team that they were "immature". Ever since this email, he consistently treated me different.
The President of Marketing sent me a personal email, while copying the regional owners/coaches and my franchisee, about the successes of the upland team and how well we have been doing. This is a pretty big deal... When I texted my franchisee to see if he read the email yet, he responded, "That was nice of her." When I announced the great news to my team, I had to lie to my team about the response of my franchisee... He didn't say great job... he said nothing.
My franchisee came and told me that I would be moving to the Redlands store to open it up and promoting my assistant manager in my current store, I was ecstatic. After a roadbump with my assistant manager, he changed his mind without telling me and hired another manager at Redlands. This is the same assistant manager he didn't promote into the Chino store... My biggest issue is that he did not care about the future of his staff... All developmental things within the staff were my doing and I had to pull teeth just to get my staff to have certain opportunities.
The moment I decided to put in my two weeks was when he hired a Redlands manager, without updating me on me not going to the store. It doesn't seem like a big deal, but I literally moved back to San Bernardino because I knew this is what was happening... A simple, hey I changed my mind and am sorry for the inconvenience would have been fine... but time and time again he was selfish and expected things out of his staff that he did not return... It became extremely hard to try to lead a team when your personal views of leadership do not coincide. Time and time again, there were these dissatisfiers while working there... I genuinely did love my team, but it was time for me to move on.
